Partial refunds that never touched inventory
Why completed orders can still erase margin two weeks later — and what to check on the return desk.
Field Notes
Field Notes
Practical notes on settlement files, fee maps, and refund timing for Malaysian e-commerce teams.
Short articles from audit work — written for finance and ops leads who live in settlement CSVs.
When TikTok Shop ads disagree with contribution margin
Campaign exports and settlement deductions often tell different stories — here is how we reconcile them for one review month.
Reading a Shopee settlement like a margin ledger
How we group commission, shipping differentials, and vouchers before declaring a SKU profitable.
COGS sheets that lag festival pricing
Supplier price changes during sale periods are a common reason bank deposits refuse to match the margin meeting.