Evidence
Client stories
Notes from merchants who commissioned margin reconciliation and fee reviews — including where the work felt slow.
Short notes
“They caught a packaging cost that never made it into our Lazada SKU sheet. The first corrected payout week paid for the engagement.”
— Mei Ling, beauty brand operations lead, Petaling Jaya · Margin Reconciliation Audit
“The draft took a few extra days because our TikTok exports were messy, but the fee map they left is what we still use every Monday.”
— Arif Hassan, home goods seller, Shah Alam · Marketplace Fee Review
“I wanted a faster warehouse visit. They waited until we tagged returned cartons properly, which annoyed me that week and saved arguments later.”
— Siti Noraishah, kids apparel, Klang · Refund & Return Leakage Assessment
“Nadia walked our finance intern through the workbook instead of just emailing a PDF. That mattered more than the colour coding.”
— Daniel Ong, gadgets reseller, Cheras · Margin Reconciliation Audit
Extended story: Festival week fees
A Klang Valley lifestyle brand entered 11.11 with rising ad spend on two marketplaces and a contribution margin that looked healthy in their OMS. Settlement files told a different story: seller vouchers and free-shipping subsidies were booked as marketing but never landed in the SKU margin view.
We reviewed one high-volume channel for October–November, classified each deduction type, and sat with their media buyer to mark which campaigns funded which vouchers. The brand kept the same ad budget the following month but capped voucher depth on low-margin bundles. They did not ask us for a software rollout — they needed the fee map and a habit of reconciling before the Monday ops meeting.
Extended story: Returns after a viral SKU
A supplements seller saw “successful” orders reverse two weeks later through partial refunds while inventory still showed full stock. Our leakage assessment matched refund events to settlement adjustments and spent half a day in their Subang warehouse watching how damaged sachets were logged.
The mild reservation from their warehouse supervisor: our first visit felt early because labelling was incomplete. Once cartons were tagged, the second pass produced a clear gap between refund timing and restock entries. They adjusted the return desk checklist; we left a leakage map rather than a monitoring subscription.