Engagement
Refund & Return Leakage Assessment
Traces refunds, partial returns, and restocking gaps that quietly erase margin after the order looks successful.
Who this is for
Brands with rising return rates or “completed” orders that later reverse through partial refunds without a matching inventory adjustment.
Result
A leakage map showing where refund timing, restocking delays, and damaged-goods write-offs diverge from your margin model.
Included
- Matching of refund events from app or marketplace exports to settlement adjustments
- Sample warehouse walk-through for return handling (Klang Valley)
- Recommendations your ops team can apply in the next return cycle
Excluded
- Customer service scripting or policy rewriting beyond margin-related notes
- Insurance claims filing
Next step
Request this assessment with your approximate monthly refund volume.